FAQ

Select your product, choose your size, add it to cart, and complete checkout. Once your order is placed, you'll receive a confirmation email and tracking when it ships. It's that simple.

Yes. Every item is inspected before listing. We review condition, quality, and labeling before anything goes live. We don't sell anything we wouldn't wear ourselves. See our Authentication page for full details.

Condition is listed on each product page. Most items are Brand New (unworn, in original packaging). Any item with wear will have it clearly noted in the product description.

You can use the "Notify Me" button on out-of-stock sizes to get an email when they restock. You can also DM us on Instagram — we may have pairs coming that aren't listed yet.

For questions, yes — DM us at @theillestsupply anytime. For purchases, please use the website checkout to ensure your order is properly recorded and tracked.

Orders ship in 1–3 business days. Most arrive faster. You'll get tracking info emailed to you as soon as your order ships.

Yes — free standard shipping on all orders over $150. Orders under $150 ship for $9.99 flat. See our Shipping Policy for full details.

Tracking info is emailed to you after your order ships. Allow 24 hours for the tracking link to activate. If you have issues, email us at timoy@scaleflowz.us.

All sales are final. We are a resale shop and cannot accept returns or exchanges. Please review product condition, sizing, and details carefully before purchasing. If you received the wrong item or something arrived damaged, contact us within 48 hours.

Contact us immediately at timoy@scaleflowz.us with your order number and photos. We'll make it right.

We're currently setting up Stripe for secure card payments. In the meantime, after placing your order, we'll reach out to process payment via CashApp, Zelle, or card. Full secure checkout coming very soon.

Yes. Your personal info is handled securely. Once Stripe is fully integrated, all card payments will be encrypted and PCI compliant.